Terms

General SLA 

BeardyTech is a one man shop - for now! That does mean there will be occasions where nobody can answer the phone, or it takes longer to respond than we'd like. Here are our targets, counting Monday - Friday 9-5 - though a best effort to improve on these will always be made, especially on urgent issues!

• 8 business hours - First response to a request

• 16 business hours - Off-site support delivered

• 48 business hours - On-site support delivered

Basic Principles

• No hidden extras - Our managed service provision aims to include all you need for daily business to continue. If somethings in the spirit of that agreement, if not the words, we'll try and include it. An example is remote access and monitoring, minor spot training, and small, quick changes - included by default in all packages.

• Clear charging - If you're on a service plan, and what you're asking is outside it's scope (e.g. a new request or training), you'll be told before the clock starts ticking.

• If it's our fault, we'll fix it - If we screw up, we will make it right - you won't be racking up charged time on our mistakes.

Full terms and conditions provided as part of our welcome pack upon registration as a client.

Data protection and privacy policy, site safety statements, risk assessments and more available on request.